Privacy Policy

Last updated: [12/5/2026]

Twice Lit Candles LLC (“Twice Lit,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit or make a purchase from www.twicelitcandles.com (the “Site”).

Information We Collect

When you visit our Site or place an order, we may collect:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment details (processed securely by third-party providers)

Order & Usage Information

  • Products purchased

  • Shipping details

  • Communications with us

  • Website interaction data (via cookies or analytics tools)

We do not store your full payment card information. All payments are processed securely through trusted third-party platforms.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about your order or inquiries

  • Provide customer support

  • Improve our products and website experience

  • Send occasional updates or marketing communications (only if you opt in)

Wedding Wax & Sentimental Materials

If you send wedding candle wax or related materials to us:

  • Materials are used solely for the creation of your order

  • Materials are handled with care but cannot be guaranteed against loss or damage during transit

  • Any unused wax is responsibly disposed of unless otherwise requested

We do not share or reuse your wax for any other purpose.

Sharing Your Information

We only share information with third parties as necessary to operate our business, including:

  • Payment processors

  • Shipping providers

  • Website and analytics platforms

We never sell your personal data.

Cookies & Analytics

We use cookies and similar technologies to improve website functionality and understand visitor behavior. You can disable cookies in your browser settings, though this may affect site functionality.

Data Security

We take reasonable measures to protect your information, but no method of transmission over the internet or mail is 100% secure. By using our Site, you acknowledge this risk.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion of your information

To make a request, contact us at [your support email].

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy, contact:
Twice Lit Candles LLC
📧 Email: [info@twicelitcandles.com]

Terms & Conditions

Last updated: [Insert date]

Welcome to Twice Lit Candles. By accessing or using our website and services, you agree to the following Terms & Conditions.

Use of Our Site

You agree to use our Site for lawful purposes only and not to violate any applicable laws or regulations.

Products & Orders

All products are handmade and customized using customer-provided materials. Because of the personalized nature of our products:

  • All sales are final

  • We do not accept returns or exchanges once production begins

Please review your order details carefully before purchasing.

Shipping & Turnaround Time

  • Turnaround times are estimates and may vary

  • Shipping times are determined by third-party carriers

  • We are not responsible for delays caused by carriers or events outside our control

Customer-Provided Materials

By sending materials to us, you acknowledge:

  • Materials may be damaged or lost during shipping

  • Color, texture, and final appearance may vary

  • Natural variations are part of the handmade process

We are not liable for materials lost or damaged in transit to us.

Intellectual Property

All content on this Site — including text, images, logos, and designs — is the property of Twice Lit Candles LLC and may not be used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Twice Lit Candles LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.

Governing Law

These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the Site constitutes acceptance of the updated terms.

Contact Information

Questions about these Terms & Conditions can be directed to:
📧 [info@twicelitcandles.com]